Shipping, Cancellations & Refunds

1. Shipping

• Where we ship: anywhere in India. We don't ship outside India yet.
• Charges: delivery is included in the price you pay at checkout. There is no separate shipping charge.
• Delivery time: orders are processed and delivered within 4 to 8 business days of your payment being confirmed. Remote areas can take a little longer.
• Black Reserve prebookings: a prebooked, numbered bottle is shipped when its batch is ready, not within 4 to 8 days. We let you know when it is on its way.
• Tracking: once your order is shipped, the courier and tracking number appear with your order under My account.

2. Cancellations

• A checkout you haven't paid for can be cancelled at any time. Nothing is charged.
• A paid order can be cancelled until it is packed: write to us at [email protected] with your order number (for example KOKU-000123), and we refund it in full.
• Once an order is packed, shipped or delivered, it can't be cancelled.

3. Returns and refunds

• For hygiene reasons, perfume can't be returned once it has been delivered, and an order that has been packed, shipped or delivered isn't refunded, except for a damaged or defective item (below).
• An approved refund goes back to the original payment method through our payment partner. It usually reaches you within 5 to 7 business days, depending on your bank.
• We email you when your refund has been processed.

4. Damaged or defective items

If your order arrives damaged or defective, write to [email protected] within 48 hours of delivery, with your order number and photos of the item and its packaging. We will replace it or refund you in full, at no extra cost.

5. Contact

For more information about shipping, cancellations or refunds, write to [email protected] or call +91 99113 59159. KOKU PERFUMES (trading as KOKU Perfumery), Chhattarpur, New Delhi, India.